Exchange, Return & Refund Policy
Exchange, Return & Refund Policy
1. Overview
At Runtak, we care about your satisfaction. If you’re not happy with your purchase, this Exchange, Return & Refund Policy explains how you can request a return, exchange, or refund in a fair and transparent way.
2. Return Policy
Eligibility
You may request Return if:
- Items must be returned within 02 days of delivery.
- Returned items must be unused, undamaged, and in original packaging with all tags attached.
- Some products may be non-returnable (e.g., clearance items, personalized/custom orders, hygiene items, or items marked “final sale”).
How to Return
- Please mail to at (info@runtak.com) or contact Runtak customer support (+8801350050652) with your order number and reason for return within 02 days.
- Our support team will confirm eligibility and provide return instructions.
- Pack the item securely (include all accessories, stickers, invoices, etc.) before shipping.
- Return shipping costs are normally paid by the customer unless the return is due to our error (e.g., wrong item delivered or damaged on arrival).
- Product return address: House-02 (2nd Floor), Lane-11, Block-A, Mirpur-10, Dhaka-1216
3. Exchange Policy
You may request an exchange if:
- Please mail to at (info@runtak.com) or contact Runtak customer support (+8801350050652) with your order number and reason for exchange.
- You received the wrong item, or the product is defective/damaged, or not as described.
- Exchange requests must be made within 02 days of delivery.
Exchange Conditions
- Exchanges are subject to stock availability.
- If the replacement item is unavailable, you may choose a refund or another product.
4. Refund Policy
Once your return is received and inspected:
- Refunds will be processed within 5–10 business days (depending on payment method).
- Refunds will be issued to the original payment method used at purchase (bKash/Nagad/Card/Bank).
- Shipping fees from the original order are generally non-refundable, except if the return is due to our error (e.g., defective or wrong item).
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or not as described:
- Contact Runtak within 02 days of receipt with a photo of the issue.
- We will arrange a replacement or refund at no extra cost if the claim is verified.
6. Non-Returnable Products
The following are generally not eligible for return/exchange/refund:
- Discounted / clearance items
- Personalized/custom-made products
- Gift cards
- Perishable or hygiene-sensitive items
- Products that have been used, washed, or altered
- Items without original tags or packaging
This list may be expanded based on specific product categories — always review the product page for details.
7. How to Contact Support
For any kind of observation, feedback, questions, concerns, or privacy-related requests:
📞 Hotline: +880 1350050652
📧 Email: info@runtak.com
🌐 Website: www.runtak.com
📍 Address: 4th floor, Anis Building, Jhawtola, Main road, Cox’s Bazar-4700. Bangladesh.
We will always respond promptly and transparently.
Important Notes:
- Returns must be shipped in a condition suitable for resale — damaged packaging or missing accessories may result in refusal of the return.
- Allow additional processing time for banks or mobile wallets to complete transactions after the refund has been issued.